Top questions about Illumia Cases
Need something cleared up? Here are our most frequently asked questions.
FAQs
The cases absorb light (natural or artificial) and emit a glow in low-light conditions. After exposure to light, the glow can last for several hours, gradually fading over time. Recharging the glow is as simple as exposing the case to light again.
Illumia Cases are available for various iPhone models and AirPods generations. To ensure compatibility, please check the product listings on our website for specific model availability.
Yes, Illumia Cases are designed to provide durable protection against everyday wear and tear, including minor drops and scratches, while maintaining a lightweight profile.
To maintain your case:
• Recharge the glow by exposing it to light regularly.
• Clean gently with a soft, damp cloth; avoid harsh chemicals or abrasive materials.
• Keep away from extreme heat to preserve the case’s integrity and glow effect.
• Recharge the glow by exposing it to light regularly.
• Clean gently with a soft, damp cloth; avoid harsh chemicals or abrasive materials.
• Keep away from extreme heat to preserve the case’s integrity and glow effect.
Shipping times vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 3 business days and delivered within 5–10 business days.
If your order arrives damaged, please contact us within 7 days of receipt. Provide your order number and photos of the damage, and we will assist you in arranging a return or replacement.
For any inquiries or assistance, please reach out to us through the contact form on our website.
